Please allow 4-6 weeks to receive your My Teams Grate.  Custom design orders may take longer.

We do not accept returns unless there is a manufacturer defect.  Be very careful in measuring your grill.  We are not responsible for incorrect dimensions.

We offer a 5 year limited warranty. If your My Teams Grate is defective through normal use or has a manufacturer defect within 5 years we will replace it. Replacement will be an exact duplicate of failed grill. No other patterns, designs, dimensions will be issued.

How do I clean and care for my custom grate?

Nylon scrubbing pads are good for surface touch ups, however  cleaning your grate is best done with mild detergent and water.  

Remove the cool grate and wash with a non-metallic scrubber.

Do NOT use steel scrapers or brushes on your My TEAMS Grate; this can cause pitting in the stainless steel.

How long does it take to receive my custom grate?

Please allow 4-6 weeks to receive your My Teams Grate.  Custom orders may take longer.

What size grates are available?

We can cut a grate to almost any size you may need.  Standard size is up to 36″x24″. Contact us for more information about larger sizes.  info@myteamsgrate.com

How big can my design be? (i.e. can it be as big as the grate itself)

  All custom orders can be modified to your own personal desire.

Does the custom pattern show up on the food I cook?

   In some cases, depending on grilled selection, it may appear, but generally speaking, no.

How detailed can the design be?

 Each custom design will be examined individually.

How intricate can the design be?

 Each custom design will be examined individually.

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